Love it or return it

Guarantee

Try any product for 30 days. If it doesn

Our promise to you
Supplements are a trust category. If we can't earn yours, we don't deserve it — and we'd rather refund you than lose it. Every order is protected by our 30-day guarantee. One claim per customer per product.
How returns workThree steps, no friction.
1

Email us

Send your order number and a quick note to hello@vitaminloft.com within 30 days of delivery.

2

We refund you

Full amount to your original payment method within 3 business days. No return label, no restocking fee.

3

Keep the bottle

Donate it, finish it, toss it — up to you. We don't want the return shipping carbon or hassle.

Common questionsAbout the guarantee.
Do I need to return the bottle?
No. We refund you without requiring the product back. It saves you hassle and us the shipping carbon.
How many times can I use it?
One claim per customer per product. It's designed for first-time trials, not repeat returns of the same item.
Does it cover subscriptions?
Yes — your first box from any subscription is covered. After that, skip or cancel any time from your account.
What if my order arrives damaged?
Separate from the guarantee — email a photo within 7 days and we'll replace or refund the damaged item, no questions asked.

Browse the full FAQ →