Guarantee

30 days. If it is not a fit, we refund you in full. You keep the bottle.

30-day refund
If it is not a fit, email support@vitaminloft.com with your order number within 30 days of delivery. We refund you in full. You keep the bottle. One claim per customer per product.
How returns workHow it works.
1

Email us

Send your order number and a quick note to support@vitaminloft.com within 30 days of delivery.

2

We refund you

Full amount to your original payment method within 3 business days. No return label, no restocking fee.

3

Keep the bottle

You do not need to mail it back.

Common questionsAbout the guarantee.
Do I need to return the bottle?
No. We refund you without requiring the product back.
How many times can I use it?
One claim per customer per product. It's designed for first-time trials, not repeat returns of the same item.
Does it cover subscriptions?
Yes — your first box from any subscription is covered. After that, skip or cancel any time from your account.
What if my order arrives damaged?
Separate from the guarantee — email a photo within 7 days and we'll replace or refund the damaged item, no questions asked.

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