Refund policy

Returns & Refunds

Returns accepted on unopened, unused products within 30 days of delivery. Damaged or wrong item? Contact support@vitaminloft.com within 7 days with a photo and we'll replace it free.

Effective October 6, 2026. Applies to orders placed on or after this date. Orders placed before this date remain under the prior policy. The first-purchase, restocking-fee, original-purchaser, and seal-photo/tracked-return terms in sections 2, 3, and 6 apply to orders placed on or after October 16, 2026.

1. Unopened only. Returns require the bottle to be unopened and unused, with the original seal intact, in its original packaging. Opened, resealed, partially used, empty, or nearly empty bottles are not returnable, except for a damaged or wrong item (see 5).

2. Eligibility. Returns and refunds apply only to the first purchase of each product per customer or household. Repeat purchases of the same product are final sale unless the item arrived damaged or we sent the wrong item. Each customer or household may make one return claim. Returns and refunds are available only to the original purchaser of an order placed on vitaminloft.com. We treat orders as coming from the same customer or household when they share a name, shipping or billing address, payment card, phone number, or email address.

3. Return the bottle. Email support@vitaminloft.com with your order number to receive return instructions. We may ask for a photo of the unopened seal before approving a return. Send the bottle to the address we provide within 14 days of our reply, using a tracked shipping method if we request one. Items sent back without a prior return request may not be accepted.

4. Return shipping. You pay return shipping. If we sent the wrong item or it arrived damaged in transit, we cover it.

5. Damaged or wrong item. Report damage or a wrong item with clear photos of the outer packaging and the product within 7 days of delivery and we'll replace it free. We may require you to return the damaged or incorrect bottle before we ship a replacement. A damage claim is not a second free bottle while you keep the first.

6. Refunds. After we receive and inspect your unopened return, we refund the product price, less a 15% restocking fee, to your original payment method within 5 business days. No restocking fee applies to damaged or wrong items. Original outbound shipping and return shipping are not refunded unless the error was ours. Your bank may take additional days to post the refund.

7. Abuse. We may refuse a claim, cancel an order, or limit future orders when we see signs of abuse, including repeated claims under different names, emails, or accounts; orders to package-forwarding or reshipping services; mismatched buyer and ship-to details; or returns that do not match what we shipped. This does not limit any rights you have under applicable law.

8. Package forwarders and verification. We ship only to residential or business addresses in the contiguous United States. We may cancel and refund, or hold for verification, any order addressed to a package-forwarding or reshipping service, freight consolidator, or similar third-party receiving address. We may also hold multi-item or high-risk orders for a brief verification review before shipping.

Questions: support@vitaminloft.com · 646-655-9289 · Myrtle Health, LLC, 16 May Place, Staten Island, NY 10312