FAQ

No — guest checkout is always available. Creating an account just makes reordering, tracking, and managing subscriptions easier.

All major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes — 15% off orders over $250 for individuals, and dedicated wholesale accounts for gyms, clinics, and nutritionists. Email wholesale@vitaminloft.com.

Most orders ship within 1 business day. Standard takes 3–5 business days. You'll get tracking by email the moment it leaves our warehouse.

Yes — Canada, UK, EU, Australia and Japan. Rates calculated at checkout; duties may be charged locally.

Free standard shipping on orders $35+ (US 48 states). Subscribers always ship free, no minimum.

Yes, any time. Skip a shipment, change cadence, swap products, or cancel from your account page — no email required. Changes made 3+ days before renewal take effect immediately.

20% off every recurring order, free shipping, and early access to new launches.

Your card is charged when each recurring order processes, typically 3 days before your chosen delivery date so there's time to edit.

Yes — every product is independently tested for purity, potency, and contaminants. Certificates are linked from each product page under "Batch test results".

Always check with your doctor or pharmacist before starting a new supplement in these cases. Our RD consults can help you think it through, but we aren't a substitute for medical advice.

Take our 3-minute quiz — reviewed by an RD before we send recommendations.

After your first order ships, you'll get an email with a link to book a 15-minute video call with one of our registered dietitians.

30-day love-it-or-return-it. Email with your order number and we'll refund you — no need to mail the bottle back.

Email a photo to hello@vitaminloft.com within 7 days of delivery and we'll replace or refund the damaged item, no questions asked.